What to Do When Your Water Heater Pilot Light Goes Out
A gas water heater pilot light that goes out is a common problem, especially after strong winds or gas pressure fluctuations. This guide explains how to relight it safely and when to call for service.
Immediate Steps to Take
1. Locate the gas control valve on the water heater — it has settings for OFF, PILOT, and ON. 2. Turn the gas knob to OFF and wait 5 full minutes for any accumulated gas to dissipate before attempting to relight. 3. Turn the knob to PILOT and press and hold the red button or reset button. 4. While holding the button, use a long lighter or the built-in piezo ignitor button to light the pilot through the small access hole at the bottom of the water heater.
Next Steps
5. Continue holding the button for 30-60 seconds after the pilot lights to allow the thermocouple to heat up. 6. Release the button — if the pilot stays lit, turn the knob to ON. If the pilot goes out, wait 5 minutes and try again. 7. If the pilot will not light after 3 attempts or will not stay lit after lighting, the thermocouple may need replacement — call for professional service.
When to Call CANRO
If the steps above do not resolve your issue or if you encounter any gas odour, carbon monoxide alarm, electrical hazard, or visible damage, contact CANRO Heating & Cooling immediately. Our licensed technicians are available for prompt service across Greater Vancouver. Emergency service is available for urgent situations. Call (604) 359-1081 for fast, professional help.
Why Professional Service Matters
Attempting HVAC repairs without proper training and licensing can be dangerous — especially with gas-fired equipment. Licensed gas fitters have the training, diagnostic equipment, and parts to safely diagnose and repair your system. CANRO Heating & Cooling technicians are Red Seal certified, fully licensed, and insured for your protection.
Safety Reminder
If you smell gas, suspect carbon monoxide or believe there is an immediate danger, leave the property and contact emergency services or the appropriate gas emergency authority. Do not remain inside — exit the building immediately and call for help from outside.