Emergency HVAC Priority Service — You Call, We Come Immediately
Published: July 22, 2026 — CANRO Heating & Cooling — Greater Vancouver, BC
What Qualifies as an Emergency
We classify as emergency: gas odour (call 911 first), carbon monoxide alarm (call 911 first), complete system failure during extreme weather, major water leak from equipment, sparking or smoking equipment, and any situation that threatens safety or property. Emergency calls are prioritized above all other service calls.
Emergency Response Protocol
When you call our emergency line: a live dispatcher answers immediately, your situation is assessed for safety urgency, the nearest available technician is dispatched, the technician calls you with their ETA, and they prioritize your repair above all other calls. For true emergencies, we aim for 1-2 hour response.
Priority vs Standard Service
Priority (emergency) service: immediate dispatch, 1-2 hour response, includes after-hours premium if applicable, 24/7 availability. Standard service: scheduled within 1-3 days, regular-hour rates, no premium. We never upsell emergency service — if your situation can safely wait, we tell you.